Resolved -
Some initial JWT expiration errors were seen, but after some time KP business team confirmed that patients and providers were now able to log in roughly around 7:20.
Mar 4, 15:31 UTC
Identified -
Missing secrets were identified and replaced at 7:10pm. And pods returned to operational along with successful logs appearing in visit-service.
Mar 4, 15:30 UTC
Investigating -
Datadog alert notified on call engineers of failing calls to visit-service from caregiver portal (heimdall). We are currently investigating this issue.
Assumption is that virtual visits cannot be joined by provider. Marking a partial outage for Epic under the assumption visit-service --> emr-gateway calls are also not being made.
Mar 4, 15:01 UTC